Learn about the impact of AI on post-sales with insights and updates from the Trig foundershttps://www.trig.ai/blogenThu, 08 Oct 2026 14:00:00 GMThttps://www.trig.ai/blog/tech-touch-customer-success-coverage-by-account-signalshttps://www.trig.ai/blog/tech-touch-customer-success-coverage-by-account-signalsOnly 5.5% of customer success teams prioritize accounts by risk or adoption. Grouping accounts by their state lets a team watch every account, including the tech-touch tier, and put people where the data says they are needed.Thu, 08 Oct 2026 14:00:00 GMTMark Ryanhttps://www.trig.ai/blog/ai-for-proactive-account-managementhttps://www.trig.ai/blog/ai-for-proactive-account-managementAgents should take the account work that is high in volume, easy to check and spread across systems. Account managers should keep pricing, terms, frustrated customers and executive relationships.Fri, 02 Oct 2026 14:00:00 GMTTom Richardshttps://www.trig.ai/blog/build-or-buy-ai-for-customer-successhttps://www.trig.ai/blog/build-or-buy-ai-for-customer-successWhether AI works in customer success depends on what has to keep running after launch: the connections to every system, the controls on what an agent may do, and the learning from outcomes.Thu, 24 Sep 2026 14:00:00 GMTMark Ryanhttps://www.trig.ai/blog/best-ai-customer-success-toolshttps://www.trig.ai/blog/best-ai-customer-success-toolsAI customer success tools fall into three groups by what the AI actually does, and which group you need matters more than any ranking.Mon, 21 Sep 2026 14:00:00 GMTNiall Kellyhttps://www.trig.ai/blog/how-to-use-ai-in-customer-success-when-your-data-is-not-readyhttps://www.trig.ai/blog/how-to-use-ai-in-customer-success-when-your-data-is-not-readyGartner's position is that data is AI-ready only for a specific use case, and there is no such thing as making data AI-ready in general or in advance. The joining work is the system's job, one use case at a time.Thu, 17 Sep 2026 14:00:00 GMTPatrick Mullenhttps://www.trig.ai/blog/ai-for-account-management-vs-hiring-more-account-managershttps://www.trig.ai/blog/ai-for-account-management-vs-hiring-more-account-managersBain found customer success managers spend about 65% of their time on work that could be automated, and net revenue retention fell even as companies hired more of them. Thu, 10 Sep 2026 14:00:00 GMTTom Richardshttps://www.trig.ai/blog/is-ai-in-customer-success-delivering-resultshttps://www.trig.ai/blog/is-ai-in-customer-success-delivering-resultsRetention got worse in 2025. What the published evidence shows about AI in customer success, and how to tell a checkable result from a vendor's percentage.Tue, 08 Sep 2026 14:00:00 GMTMark Ryanhttps://www.trig.ai/blog/how-to-start-using-ai-in-a-customer-success-teamhttps://www.trig.ai/blog/how-to-start-using-ai-in-a-customer-success-teamOnly 22% of post-sales teams have a formal AI strategy. The order that works: internal productivity first, insight second, customer-facing action last, with the pass mark set before the pilot starts.Thu, 03 Sep 2026 14:00:00 GMTNiall Kellyhttps://www.trig.ai/blog/how-to-use-an-ai-assistant-in-slack-for-account-managementhttps://www.trig.ai/blog/how-to-use-an-ai-assistant-in-slack-for-account-managementHow a post-sales team can set up an AI assistant in Slack: the setup steps that matter, the jobs to prioritize handing over, and which tools work best for account management work.Mon, 31 Aug 2026 14:00:00 GMTPatrick Mullenhttps://www.trig.ai/blog/ai-agent-teams-for-every-post-sales-rolehttps://www.trig.ai/blog/ai-agent-teams-for-every-post-sales-roleTSIA measured renewals run by the wrong role costing three times as much. The right agent team is decided by the work's context: a different team for onboarding and adoption, for expansion, for the renewal, and for the RevOps workflows underneath them.Thu, 27 Aug 2026 14:00:00 GMTTom Richardshttps://www.trig.ai/blog/vitally-vs-gainsight-vs-planhathttps://www.trig.ai/blog/vitally-vs-gainsight-vs-planhatGainsight, Vitally, and Planhat differ less on features than on what each is organized around. Mon, 24 Aug 2026 14:00:00 GMTPatrick Mullenhttps://www.trig.ai/blog/customer-success-software-native-ai-agentshttps://www.trig.ai/blog/customer-success-software-native-ai-agentsGartner estimates only about 130 of the thousands of vendors describing their products as agentic are real. Five questions separate a native agent from a rebranded assistant.Thu, 20 Aug 2026 14:00:00 GMTMark Ryanhttps://www.trig.ai/blog/gainsight-alternativeshttps://www.trig.ai/blog/gainsight-alternativesTeams searching for Gainsight alternatives are usually solving one of three separate problems, and the shortlist depends on which one it is.Mon, 17 Aug 2026 14:00:00 GMTPatrick Mullenhttps://www.trig.ai/blog/ai-agents-that-take-action-in-the-crmhttps://www.trig.ai/blog/ai-agents-that-take-action-in-the-crmApplying AI to more than lead enrichment workflows puts a revenue operations team in the top 10% for AI adoption.Thu, 13 Aug 2026 14:00:00 GMTNiall Kellyhttps://www.trig.ai/blog/how-agent-teams-scale-customer-success-without-hiring-more-csmshttps://www.trig.ai/blog/how-agent-teams-scale-customer-success-without-hiring-more-csmsBain found customer success managers spend about 65% of their time on work AI could automate, while net revenue retention fell even as companies hired more customer success roles. Fri, 07 Aug 2026 14:00:00 GMTTom Richardshttps://www.trig.ai/blog/best-ai-tools-for-sales-and-account-teams-in-slackhttps://www.trig.ai/blog/best-ai-tools-for-sales-and-account-teams-in-slackComparing six AI tools that cover most of what a sales or account team would need today including: what each one does, who it's for, and how to start for free.Thu, 06 Aug 2026 14:00:00 GMTNiall Kellyhttps://www.trig.ai/blog/why-ten-tools-move-less-revenue-than-one-systemhttps://www.trig.ai/blog/why-ten-tools-move-less-revenue-than-one-systemA revenue leader can count ten AI purchases and still struggle to name the one that shifted net revenue retention by a point.Wed, 22 Jul 2026 14:00:00 GMTMark Ryanhttps://www.trig.ai/blog/how-trig-catches-the-accounts-that-go-quiet-before-the-renewal-callhttps://www.trig.ai/blog/how-trig-catches-the-accounts-that-go-quiet-before-the-renewal-callSome of the most important things in a customer relationship are not events, but rather the absence of events.Wed, 15 Jul 2026 13:30:00 GMTPatrick Mullenhttps://www.trig.ai/blog/how-trig-builds-the-customer-intelligence-layer-for-post-saleshttps://www.trig.ai/blog/how-trig-builds-the-customer-intelligence-layer-for-post-salesThe most important data a revenue team has is no longer what sits in the CRM.Wed, 13 May 2026 14:00:00 GMTTom Richardshttps://www.trig.ai/blog/introducing-trig-2-0-the-future-of-post-sales-has-arrivedhttps://www.trig.ai/blog/introducing-trig-2-0-the-future-of-post-sales-has-arrivedToday we're launching Trig 2.0, a breakthrough new AI for managing and growing your entire customer base. Thu, 16 Apr 2026 13:30:00 GMTTom Richardshttps://www.trig.ai/blog/how-trig-measures-the-impact-of-customer-outreachhttps://www.trig.ai/blog/how-trig-measures-the-impact-of-customer-outreachThe challenge for measuring success in customer success is that traditional tools make it nearly impossible to connect interventions to outcomes.Thu, 02 Apr 2026 14:00:00 GMTTom Richardshttps://www.trig.ai/blog/signals-automatic-risk-and-opportunity-detection-for-post-saleshttps://www.trig.ai/blog/signals-automatic-risk-and-opportunity-detection-for-post-salesImagine having someone whose sole job is to monitor your entire customer base, and continuously look for signs that accounts need attention.Wed, 25 Mar 2026 10:01:00 GMTNiall Kellyhttps://www.trig.ai/blog/how-ai-makes-personalized-communications-at-scale-possiblehttps://www.trig.ai/blog/how-ai-makes-personalized-communications-at-scale-possibleThere aren't enough hours in the day to write individual messages for every account that needs attention, so teams start looking for ways to automate. And that's where the trade-offs begin.Thu, 05 Mar 2026 15:13:00 GMTMark Ryanhttps://www.trig.ai/blog/the-execution-layer-customer-success-has-been-missinghttps://www.trig.ai/blog/the-execution-layer-customer-success-has-been-missingIdentifying which customers need attention is critical, but it's only half the problem. The other half is execution.Thu, 12 Feb 2026 14:33:00 GMTPatrick Mullenhttps://www.trig.ai/blog/the-hidden-cost-of-building-customer-segments-manuallyhttps://www.trig.ai/blog/the-hidden-cost-of-building-customer-segments-manuallyEvery hour your team spends wrangling spreadsheets is an hour they're not spending on conversations, interventions, or strategic work.Fri, 06 Feb 2026 12:01:00 GMTTom Richardshttps://www.trig.ai/blog/ux-philosophyhttps://www.trig.ai/blog/ux-philosophyThe goal is a well-facilitated collaboration.Thu, 05 Feb 2026 11:03:00 GMTPatrick Mullenhttps://www.trig.ai/blog/why-active-customers-still-churnhttps://www.trig.ai/blog/why-active-customers-still-churnTracking logins without tracking outcomes is like measuring how often someone opens the fridge without asking if they ever ate dinner.Thu, 29 Jan 2026 12:00:23 GMTNiall Kellyhttps://www.trig.ai/blog/it-s-time-to-move-on-from-health-scoreshttps://www.trig.ai/blog/it-s-time-to-move-on-from-health-scoresEvery Monday morning, CS leaders ask the same question: which customers actually need help right now? Health Scores have tried and failed to answer that question.Thu, 22 Jan 2026 16:30:00 GMTMark Ryanhttps://www.trig.ai/blog/why-nrr-should-be-your-post-sales-north-starhttps://www.trig.ai/blog/why-nrr-should-be-your-post-sales-north-starRevenue leaders are starting 2026 more focused than ever on their existing customers.Wed, 14 Jan 2026 00:00:00 GMTPatrick Mullenhttps://www.trig.ai/blog/how-account-management-evolved-in-2025-and-what-to-expect-in-2026https://www.trig.ai/blog/how-account-management-evolved-in-2025-and-what-to-expect-in-2026We reflect on the top AI agent trends that defined this transformation in 2025, then share our predictions for how AI agents will evolve into the default operating system for post-sales in 2026.Tue, 16 Dec 2025 00:00:00 GMTMark Ryanhttps://www.trig.ai/blog/from-customer-success-to-customer-performance-how-workstreet-knew-it-was-time-to-changehttps://www.trig.ai/blog/from-customer-success-to-customer-performance-how-workstreet-knew-it-was-time-to-changeWe sat down with Romeen Sheth to talk about what led him to introduce the customer performance model at Workstreet, how his team made the shift, and what he's learned since putting it into practice.Tue, 09 Dec 2025 09:00:00 GMTTom Richardshttps://www.trig.ai/blog/how-ai-agents-accelerate-customer-expansionhttps://www.trig.ai/blog/how-ai-agents-accelerate-customer-expansionMost B2B companies know there’s huge expansion potential across their customer base, they just can't reach it.Wed, 26 Nov 2025 00:00:00 GMTMark Ryanhttps://www.trig.ai/blog/how-ai-agents-are-redefining-modern-b2b-retentionhttps://www.trig.ai/blog/how-ai-agents-are-redefining-modern-b2b-retentionEnterprise businesses are recognizing that their existing customers are the core drivers of revenue growth—and are now making retention a top priority.Wed, 19 Nov 2025 00:00:00 GMTNiall Kellyhttps://www.trig.ai/blog/how-ai-agents-transform-onboarding-and-accelerate-your-customers-time-to-valuehttps://www.trig.ai/blog/how-ai-agents-transform-onboarding-and-accelerate-your-customers-time-to-valueIf customers don't get to value fast, they churn. That’s why it’s essential to give every account a personalized and productive onboarding experience. AI agents enable exactly that.Wed, 12 Nov 2025 17:28:00 GMTTom Richardshttps://www.trig.ai/blog/why-you-re-struggling-to-operationalize-your-customer-datahttps://www.trig.ai/blog/why-you-re-struggling-to-operationalize-your-customer-dataLet's look at the core challenges of operationalizing your customer data.Thu, 30 Oct 2025 00:00:00 GMTPatrick Mullenhttps://www.trig.ai/blog/which-tool-is-best-for-scaling-account-managementhttps://www.trig.ai/blog/which-tool-is-best-for-scaling-account-managementLet’s break down the key differences between each tool so you can see how their account management capabilities stack up.Fri, 24 Oct 2025 00:00:00 GMTMark Ryanhttps://www.trig.ai/blog/inside-the-ai-software-redefining-b2b-revenue-generationhttps://www.trig.ai/blog/inside-the-ai-software-redefining-b2b-revenue-generationLearn how AI agents are transforming the account management model for B2B.Wed, 22 Oct 2025 09:00:00 GMTTom Richardshttps://www.trig.ai/blog/which-tool-is-right-for-your-businesshttps://www.trig.ai/blog/which-tool-is-right-for-your-businessIn this comparison guide, we'll put Trig head-to-head with CSPs so you can decide which tool makes the most sense for you.Tue, 14 Oct 2025 00:00:00 GMTNiall Kellyhttps://www.trig.ai/blog/why-every-company-needs-a-head-of-customer-performancehttps://www.trig.ai/blog/why-every-company-needs-a-head-of-customer-performanceCustomer performance is the missing link between delivering value for customers and measurable results for your business.Wed, 08 Oct 2025 00:00:00 GMTPatrick Mullenhttps://www.trig.ai/blog/trig-raises-6-million-seedhttps://www.trig.ai/blog/trig-raises-6-million-seedWe're building a future where revenue leaders can manage, retain, and expand every account regardless of ACV or capacity.Wed, 01 Oct 2025 14:00:00 GMTTom Richardshttps://www.trig.ai/blog/build-vs-buy-the-smarter-way-to-scale-customer-performancehttps://www.trig.ai/blog/build-vs-buy-the-smarter-way-to-scale-customer-performanceWhat seems scrappy and strategic upfront easily becomes a slow, expensive detour.Wed, 20 Aug 2025 00:00:00 GMTMark Ryanhttps://www.trig.ai/blog/the-true-cost-of-your-csm-timehttps://www.trig.ai/blog/the-true-cost-of-your-csm-timeWe'll explore the main obstacles to scaling customer engagement—and break down what you can do to overcome them and drive NRR.Thu, 14 Aug 2025 21:00:00 GMTTom Richardshttps://www.trig.ai/blog/why-you-cant-scale-post-sales-engagement-with-just-your-crmhttps://www.trig.ai/blog/why-you-cant-scale-post-sales-engagement-with-just-your-crmEven the most powerful CRMs on the market aren't designed to maximize each of your accounts' full revenue potential.Mon, 11 Aug 2025 00:00:00 GMTTom Richardshttps://www.trig.ai/blog/the-upsell-advantage-most-companies-misshttps://www.trig.ai/blog/the-upsell-advantage-most-companies-missCompanies are leaving money on the table. It's that simple. Sat, 17 May 2025 17:31:00 GMTMark Ryanhttps://www.trig.ai/blog/getting-your-team-to-valuehttps://www.trig.ai/blog/getting-your-team-to-valueIt takes two people to create something magnificent. One to do it, the other to tell them when to stopThu, 03 Oct 2024 14:57:00 GMTPatrick Mullenhttps://www.trig.ai/blog/more-metrics-more-problemshttps://www.trig.ai/blog/more-metrics-more-problemsMetrics are great. But when you’re swimming in them? Not so much.Wed, 11 Sep 2024 14:50:00 GMTNiall Kelly