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Prepare for every discovery call.

Create an agent assignment that prepares you for every discovery call, from what is already known about the account to the questions you choose to ask.

Use this template
Assignments/New from template/Discovery call prep
How it works

What the agent does when a discovery call is coming up.

The evening before each discovery call, the agent writes a one-page pack: who is coming, what is already known, and which questions to ask.

  1. 01

    A discovery call is coming up.

    Trig finds each discovery call on your calendar, prepares for it the evening before, and refreshes the prep an hour before it starts.

  2. 02

    Agent gathers data & evidence.

    The invite and its attendees, the CRM account and past deals, earlier calls and emails, and your team’s ideal customer profile.

  3. 03

    Agent builds the discovery prep.

    Checks fit and history, suggests each attendee’s likely role, writes two or three hypotheses, and orders the questions to ask.

  4. 04

    You review and decide.

    Choose which questions to ask, decide the next step to propose, and run the call.

Configuration

How this agent manages discovery call prep.

The data and records the agent needs access to in order to deliver the work, and where you want it delivered.

How this agent manages discovery call prep.

  • What it reads

    The calendar invite and its attendees, and the CRM account with its contacts, past deals, and qualification fields. Earlier call transcripts, emails with the account, and your ideal customer profile add context where available.

  • Where the work lands

    Full prep on Trig, with every source and date, delivered as a direct message in your internal chat, such as Slack, the evening before the call and refreshed an hour before.

  • Your decisions

    Your team chooses the questions and runs the call. Trig labels each role and hypothesis as a guess and names any source that is missing. Agents access only records you allow and carry out only actions you approve.

Output

What the agent hands your team.

One page on who is coming, what you already know about the account, and which questions to ask, ready to read in under five minutes.

  1. 1Priorities. What to settle first on the call.
  2. 2History. Past deals and calls, with what each side said.
  3. 3People. Who’s coming, each role marked as a guess, and who isn’t invited.
  4. 4Hypotheses. Ideas to test, each with the question that settles it.
FAQ

Frequently asked questions.

What is a discovery call prep agent?

It is a Trig agent set up to prepare you for each discovery call. Agents can be fully customized to work based on your own unique deal signals, conditions, and situations. In this configuration, the agent prepares the evening before each discovery call on your calendar and refreshes the prep an hour before it starts. The agent checks the account’s fit and history, suggests each attendee’s likely role, writes two or three hypotheses to test, and orders the questions to ask.

How does Trig know which questions to ask?

Agents can be configured to read your qualification fields and see which are blank, weak, or filled. In this template, the agent writes up to twelve open questions, starting with blank fields, then weak ones, then filled fields to confirm, and ties each question to the field it fills. Questions for each attendee and each hypothesis come from the same list. Demos, customer meetings, and internal meetings get no discovery prep.

What does the agent prepare for my team?

In this template, the agent is configured to deliver a one-page prep for each discovery call that meets your targeting conditions. It opens with the meeting, the attendees, fit, and qualification fields filled, then says what to settle first. Then it gives your history with the account, each attendee’s likely role marked as a guess, two or three hypotheses with the question that tests each, the questions in order, what to listen for, and the next step to propose. Every fact carries its source and date.

Will the agent contact the prospect or write a pitch?

No. Trig never contacts customers directly without express approval, which is controlled at the code level. In this template, the agent reads your records and sends the prep only to the account manager. It writes no pitch or demo script, promises nothing on the roadmap, and gives no win probability. Your team decides what to ask and runs the call.

What does the agent need access to?

The calendar invite with its attendees, and the CRM account with its contacts, past deals, and qualification fields. Earlier call transcripts, emails with the account, your ideal customer profile, and research from connected sources add useful additional context where available. In Trig, you choose which connected sources agents can read, and you approve whether each assignment may send messages or update records before it runs.

Can we change how the template works?

Yes. A template sets up the assignment: what to produce, which accounts it covers, when it runs, and which tools it can use. You review the plan before it runs, and you can edit its instructions, accounts, recipients, or timing at any time, or pause it.

How long does it take to set up this template?

A few clicks. Once the tools it reads from are connected to Trig, you can set up this template almost instantly, review its plan, and the agent starts work on your discovery calls.

Uncapped capacity.
Same great team.

  • $1 per account
  • ISO 42001
  • SOC 2 Type 2