Extend your reach to every customer.
Organize and manage your account work.
Learn what drives customer performance.
Connect Trig to your tools and data.
Put agents to work on renewals and expansion.
Hand off recurring customer tasks to agents.
Make account work repeatable across your teams.
Only 5.5% of customer success teams prioritize accounts by risk or adoption. Grouping accounts by their state lets a team watch every account, including the tech-touch tier, and put people where the data says they are needed.
Mark Ryan | CoFounder & CPOAgents should take the account work that is high in volume, easy to check and spread across systems. Account managers should keep pricing, terms, frustrated customers and executive relationships.
Tom Richards | Co-Founder & CEOGartner's position is that data is AI-ready only for a specific use case, and there is no such thing as making data AI-ready in general or in advance. The joining work is the system's job, one use case at a time.
Patrick Mullen | CoFounderBain found customer success managers spend about 65% of their time on work that could be automated, and net revenue retention fell even as companies hired more of them.
Tom Richards | Co-Founder & CEOBain found customer success managers spend about 65% of their time on work AI could automate, while net revenue retention fell even as companies hired more customer success roles.
Tom Richards | Co-Founder & CEOA revenue leader can count ten AI purchases and still struggle to name the one that shifted net revenue retention by a point.
Mark Ryan | CoFounder & CPOThere aren't enough hours in the day to write individual messages for every account that needs attention, so teams start looking for ways to automate. And that's where the trade-offs begin.
Mark Ryan | CoFounder & CPOEvery hour your team spends wrangling spreadsheets is an hour they're not spending on conversations, interventions, or strategic work.
Tom Richards | Co-Founder & CEOTracking logins without tracking outcomes is like measuring how often someone opens the fridge without asking if they ever ate dinner.
Niall Kelly | CoFounder & CTOEvery Monday morning, CS leaders ask the same question: which customers actually need help right now? Health Scores have tried and failed to answer that question.
Mark Ryan | CoFounder & CPOLet's look at the core challenges of operationalizing your customer data.
Patrick Mullen | CoFounderWe'll explore the main obstacles to scaling customer engagement—and break down what you can do to overcome them and drive NRR.
Tom Richards | Co-Founder & CEOThe agent-powered workspace built for account management and customer success.
