Extend your reach to every customer.
Organize and manage your account work.
Learn what drives customer performance.
Connect Trig to your tools and data.
Put agents to work on renewals and expansion.
Hand off recurring customer tasks to agents.
Make account work repeatable across your teams.
Retention got worse in 2025. What the published evidence shows about AI in customer success, and how to tell a checkable result from a vendor's percentage.
Mark Ryan | CoFounder & CPOOnly 22% of post-sales teams have a formal AI strategy. The order that works: internal productivity first, insight second, customer-facing action last, with the pass mark set before the pilot starts.
Niall Kelly | CoFounder & CTOHow a post-sales team can set up an AI assistant in Slack: the setup steps that matter, the jobs to prioritize handing over, and which tools work best for account management work.
Patrick Mullen | CoFounderTSIA measured renewals run by the wrong role costing three times as much. The right agent team is decided by the work's context: a different team for onboarding and adoption, for expansion, for the renewal, and for the RevOps workflows underneath them.
Tom Richards | Co-Founder & CEOGartner estimates only about 130 of the thousands of vendors describing their products as agentic are real. Five questions separate a native agent from a rebranded assistant.
Mark Ryan | CoFounder & CPOSome of the most important things in a customer relationship are not events, but rather the absence of events.
Patrick Mullen | CoFounderThe challenge for measuring success in customer success is that traditional tools make it nearly impossible to connect interventions to outcomes.
Tom Richards | Co-Founder & CEOImagine having someone whose sole job is to monitor your entire customer base, and continuously look for signs that accounts need attention.
Niall Kelly | CoFounder & CTOEnterprise businesses are recognizing that their existing customers are the core drivers of revenue growth—and are now making retention a top priority.
Niall Kelly | CoFounder & CTOIf customers don't get to value fast, they churn. That’s why it’s essential to give every account a personalized and productive onboarding experience. AI agents enable exactly that.
Tom Richards | Co-Founder & CEOIt takes two people to create something magnificent. One to do it, the other to tell them when to stop
Patrick Mullen | CoFounderThe agent-powered workspace built for account management and customer success.
